Find answers to our most frequently asked questions about our products, services, shipment, returns and more.
A: Our production lead times may vary depending on size of the order and fabric availability. Usually we give a lead time of 6-8 weeks from time of order to time of receiving your order. Your order is put into work immediately and it takes our workroom around 2 weeks to complete, then shipping and freighting takes 4-6 weeks. Covid delays are significantly effecting lead times so please consider this when placing your order.
A: In Stock items are listed on the In Stock page of our website. These limited items are in stock in our warehouse and ready to ship out straight away. A Custom Made order is when you select your model, configuration, fabric and colour and it is then put into work and made to these specific requirements especially for you. These orders take longer to deliver.
A: No, at present we do not have a showroom or physical store front. We offer a full range of fabric samples through our website and encourage you to select samples before purchasing to give a clear idea of the true nature of the colour and fabric.
A: Yes, we can make covers for models that are discontinued unless they were discontinued over 10 years ago. We can also make covers for a model that you may have purchased in another country or region. Please ask us at email@example.com, we would love to help you.
A: We specialise in covers for Ikea models only. At this stage we don’t offer covers for other brands and we don’t make covers for fully upholstered furniture.
A: We recommend you purchase the complete cover as the fabrics we used are uniquely sourced and will be different from your original cover and therefore won’t match.
A: Please let us know as soon as you have placed your order if you think it is incorrect. We can make an order change up to 12 hours after you have placed the order. After that unfortunately we are unable to make a change, or process a return or refund on the order. This is because the order is put into work immediately and it's likely the fabric will have been cut already.We are here to support you so please ask us as many questions as you need to before placing your order, as unfortunately we cannot process a refund after delivery has been made. Together, let’s get it right for you! Send us an email.
A: Yes, we are experiencing significant delays due to continued lockdowns in Asia, ongoing shipping and customs delays. This will impact the timely delivery of your order, so please consider this when placing your order, however deliveries are still being made. Once goods are in Australia orders are sent individually to the customer via Australia Post. We apologise for these unforeseen circumstances and look forward to this smoothing out in the future.
A: A flat rate of $19 is applied to all orders being sent within Australia and New Zealand. For shipping costs outside of Australia please email us at firstname.lastname@example.org and we will provide an international shipping quote.
Please refer to our Shipping Policy for further details.
A: Please contact us at email@example.com and we will track your item/s. We have a dedicated team who provide a smooth delivery service from our workroom to your door. However from time to time there can be delays with international freighting which are out of our control. Please note that if you've ordered from outside Australia, we are limited in our capacity to track your item to your door - however we will do our best to support you.
A: As our covers are custom made to order for your specific model or configuration, unfortunately we are unable to accept returns or exchanges on our products.If you believe you have ordered incorrectly please contact us as soon as possible at firstname.lastname@example.org as we are unable to make an order change after 12 hours from the order being placed.
A: Unfortunately, we cannot accept returns from orders placed for international customers.
A: We currently accept all major credit cards including MasterCard and VISA along with PayPal and AfterPay.
All pricing on our website is in Australian Dollars (AUD).
A: Our covers are made in our workroom in Shenzhen, China. Our workroom has been making upholstered and slip covers for many years and pride themselves on their craft.
A: Yes our sizes will fit exactly to your IKEA model.
A: It’s very simple to fit your covers onto your furniture! Each piece of the cover will have a label sewn into the seam to tell what it is for. For example the seat cushion will say ‘I belong to the seat cushion’ and the back cushion will say ‘I belong to the back cushion’. Lay all the pieces out first so you know which part of the furniture they belong to, then simply dress.
A Good Home Must Be Made